We can help with questions about HeatGrip gloves, an existing order, delivery or a return. The best way to reach us is by email. Please give us the details we need to understand your question, but do not include payment card numbers or other sensitive financial information in your message.
Email us at support@heatgrip.co.uk. If you have an order, include the order number and the email address used at checkout. This helps us find the right details and avoid asking you to repeat information.
What to include in your message
A short, clear message is enough. The details below can help us understand what has happened and what you are asking us to do.
- Your order number, if your question relates to a purchase.
- The name and email address used when placing the order.
- A clear subject, such as delivery, return, refund or product question.
- For a delivery question, the delivery postcode and any relevant tracking update.
- For a return, whether you want to use the 90-day guarantee or are reporting a product fault.
- A brief description of the help you need. If there is a relevant photo, you may mention that in your message.
We aim to reply within one working day, but this is an aim rather than a guaranteed response time. Please avoid sending the same message repeatedly, as that can make it harder to keep the conversation together. If you do not see a reply, check your junk or spam folder.
Common questions
Where is my order?
Dispatch takes place within 24 hours on working days, Monday to Friday excluding bank holidays. Tracked delivery usually takes 2 to 5 working days. Check your dispatch email for tracking, then contact us if you need help. Full details are on the shipping page.
How do I request a return?
Send us your order number and tell us you would like to return the gloves. We provide a free return label. Read the returns and refunds page for the steps, the 90-day guarantee and information about statutory rights.
Where can I find product answers?
Our frequently asked questions cover common topics. If you cannot find what you need there, email us and describe your question in your own words.
Before you get in touch
Many questions can be answered quickly by checking the relevant page first. If your question is about when an order will arrive, look at the shipping details. If you are thinking about sending something back, read the returns steps. If your question is about the product itself, the frequently asked questions may already cover it. Reaching out with a clear message is still welcome if you cannot find the answer, and we will do our best to help.
Business information
Business address: [business address to be confirmed]. We do not publish a phone number or opening hours here. Email is the contact route for order and product enquiries.
For privacy, only share information that is relevant to your question. We will use your message to help with the enquiry and associated order. You can also read about our approach on the About HeatGrip page.
