We deliver HeatGrip orders to customers throughout the United Kingdom. This page explains where we deliver, how dispatch and tracking work, and what to do if an order does not arrive when expected. The delivery price is shown at checkout before you place an order, so you can review it before paying.
Where we deliver
UK delivery includes addresses in England, Scotland, Wales and Northern Ireland. We also deliver to the Highlands and islands. Delivery times can vary by destination and local delivery arrangements, so the 2 to 5 working day estimate is not a guaranteed arrival date. We do not state a separate delivery estimate for any particular postcode.
Orders are sent within the UK, so you do not need to pay customs fees for delivery to a UK address. If you are unsure whether your address is covered, contact us before ordering and include the postcode so we can help clarify.
Dispatch and delivery times
Orders are dispatched within 24 hours on working days: Monday to Friday, excluding bank holidays. The table below summarises the usual sequence. Delivery time is counted in working days, rather than weekends or bank holidays.
| Stage | Usual timing |
|---|---|
| Order placed | Confirmation is sent after checkout. |
| Dispatch | Within 24 hours on working days (Monday to Friday, excluding bank holidays). |
| Tracked delivery | Usually 2 to 5 working days after dispatch. |
These are estimates, not a promise that every parcel will arrive within the same number of days. Weather, busy periods and local delivery delays may affect progress.
Tracking your order
When your order is dispatched, we send tracking information by email. Check your inbox, including any junk or promotions folder, for the dispatch message. Use the tracking link to see the latest information available for your parcel.
- Check the email address used at checkout for your order confirmation.
- Look for the later dispatch email and open its tracking link.
- Use the tracking updates to check whether delivery has been attempted or the parcel is still moving.
- If the link is missing or does not work, contact us with your order number and the email address used for the purchase.
If your parcel is late or appears lost
If the usual delivery window has passed, check tracking first, then contact us with your order number and a short description of the issue. We can look into the order and advise on the next step. Please do not assume that a quiet tracking page means a parcel has been lost; updates may not appear at every stage.
Optional Secure Delivery + Lifetime Warranty costs £4.95 when selected at checkout. It covers loss, theft or damage in transit, as well as manufacturing defects. The cover is optional and is separate from your legal rights. If you purchased it and have a delivery problem, tell us in your message so we can check the relevant details. We do not promise a specific resolution before reviewing a case.
Questions about delivery
For help with an existing order, visit our contact page. Include your order number and the delivery postcode so we can identify the order. You can also read our frequently asked questions or see the returns information if you are considering sending an item back.
